FAQs and Help

Frequently Asked Questions

It’s the easiest way to book a travel between Malaysia (Kukup, Johor) –  to Tanjung Balai Karimun at www.terminalferikukup.com

To ensure availability of seats, we kindly request our clients to make reservations / bookings as early as possible. Our schedule is available three months in advance.

1. Email and phone reservation booking: Seats reservation made from phone / email will only be secured up to 60 minutes before ferry departure. These unclaimed seats will be released to other passengers once departure timing is lesser than 60 minutes.

2. Blocked out dates: Email and phone reservation will not be allowed during Eve and Malaysia public holidays, inclusive of long weekends due to Malaysia public Holidays. (ie. any Malaysia public holiday that falls on Friday OR Monday, email and phone booking will not be allowed throughout the entire long weekend.) To ensure that passenger secure their seats on these blocked out dates, passenger are advised to collect their boarding passes at the counter in advance, as seats availability is strictly first come first serve basis.

3. Online check in: As long as there are seats available, Online check in will be accepted after payment is made. However please take note of the 60 minutes cut off timing for online check in.